Kindtrack
Project Type
Web application
Industry
Nonprofit / Healthcare
Deliverables
Web application, Reports
Introduction
Sixty volunteers, hundreds of interventions per month, all managed with pen and paper. I built Kindtrack to digitize volunteer management for JALMALV Morbihan.
JALMALV Morbihan, part of a national federation of 80 associations, supports people at end of life, their loved ones and those experiencing grief. Their sixty volunteers carry out interventions in nursing homes and at people's homes, and each intervention had to be reported to headquarters for subsidies. The process: paper forms filled out by hand, mailed back, manually re-entered by the secretary. A time-consuming process, prone to errors and delays that jeopardized the association's funding.
The complexity wasn't just logistical. Each federation report required cross-referencing dozens of data points: types of support, number of people helped, kilometers traveled, intervention hours per volunteer. Nobody could accurately consolidate all of this from piles of sometimes illegible handwritten forms.
My approach
The main challenge wasn't technical but human. JALMALV volunteers are between 50 and 80 years old, and many only use a computer occasionally. Every screen was designed with a single goal: a volunteer should be able to report an intervention in under two minutes, without any training. I ran testing sessions with volunteers at every stage of development, and their feedback shaped the interface. Large buttons, readable text, logical steps. No technical jargon, no hidden menus, no superfluous features. The tool disappears behind the usage.
Kindtrack gives each volunteer a personal account accessible from any device. In a few clicks, they report their intervention: location, people supported, type of support, dates, kilometers traveled. On the association side, a dashboard centralizes all data in real time and automatically generates reports that comply with federation requirements. No more re-entry, no more delays, no more errors.
The impact
The most visible change isn't in the numbers but in the association's daily life. The secretary who spent three days a month compiling paper forms now generates her reports with a single click. Volunteers who hesitated to mail their declarations now do it from their phone right after an intervention. Most importantly, the association discovered data they'd never been able to cross-reference: actual kilometers traveled by volunteers, geographic distribution of interventions, and peak activity periods, all invaluable information for managing the association and supporting subsidy applications.
We went from pen and paper to an application all our volunteers use, even those who aren't comfortable with technology. Federation reports are now done in a single click. It's an enormous time-saver for the association.
Marie-Christine Le Goff
President, JALMALV Morbihan
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